Check This Out!

It would be an understatement to say I flounder in the waves of new technology. No sooner do you begin to get a grip on some gadget, software or device then some new upstart replacement arrives and you must begin again. Nevertheless there is the odd innovation that I do, after some tuition and practice start to get the hang of-even derive some satisfaction from and appreciate.

Take automatic check-outs. At last, after studious avoidance, suspicion, trial, many failed attempts, instruction and practice I am able to process my shopping through the complicated business of self-check-out totally unaided [sometimes]; I am able to bag things without the strident voice admonishing ‘unauthorised item in the bagging area!’ I can manage to tell it I have my own bags and collect the points on my loyalty card. Even so there are blips, like this morning’s debacle of the machine refusing to acknowledge my bananas.

I can see the benefits of self-check-outs. They cut down queues, take up less space and time and negate the need to engage with real people. Wonderful! But actually I am getting to an age where I’ve begun to enjoy those mini conversations, those minor snippets of small talk-with the person queuing in front of me or behind me; with the baby sitting in the trolley, with the person sitting behind the check-out or the boy scouts helping to pack the stuff. And if those of us who have company at home want to speak to others-what of those who lead solitary lives, these moments of minimal chit-chat the only conversational encounters in their day?

And what will those check-out workers do when the machines finally edge them out of employment? Nobody wants to be labelled a Luddite or to stand in the middle of the road of progress, but what are the employment options for manual workers whose occupations are being usurped by machines?

The Japanese [who else?] have designed and manufactured a ‘drone waiter’; a flying tray that delivers meals to diners. I don’t know if it is programmed to intone ‘Enjoy your meal’ or ‘have a nice day’ or to return and ask ‘is everything all right for you?’ but I doubt if it can process the reply. What if your steak is underdone, your side salad hasn’t appeared or the wine is corked? What on Earth are all the resting actors to do to support themselves in between roles, if waiting at tables becomes a redundant job?

Technology has come a long way, no more so than in the field of communication; but the future holds a bizarre vision. Silent people queueing to commune with machines, restaurants full of silent customers jabbing at screens. Will we lose the power of speech and the ability to look anyone in the eye? Perhaps our personal machines can take on our communication for us? Why not? Get your mobile device to speak to your friend’s mobile device. Get it to select and order your meal-why stop there? Get it to eat the meal, tip the drone waiter, call the driverless cab and go home. Who needs people anyway?

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4 thoughts on “Check This Out!

  1. WH Smith Bournemouth – customers doggedly queue to be served by the one human on the counter, while other staff try to divert them to the automatic checkout .. and help them use it! Perhaps we should be able to choose. I was delighted the day a computer screen took over in the waiting room at the doctors’ surgery – no need to face the chilling glare and unsmiling faces of the receptionists when checking in for your appointment!

    • But our receptionist directed us to the screen with a chilling glare after it was installed-and Morrison’s supermarket has reinstated humans because customers were fearful of the machines!

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